Learn how to manage people and be a better leader

Learn how to manage people and be a better leader

SUBTITLE'S INFO:

Language: English

Type: Robot

Number of phrases: 139

Number of words: 879

Number of symbols: 4407

DOWNLOAD SUBTITLES:

DOWNLOAD AUDIO AND VIDEO:

SUBTITLES:

Subtitles generated by robot
00:02
think about this if two managers are equally good with their skills but only one is a team player who are the boss hire or promote the answer is obvious employers do not want only professional expertise and experience in their employees they're also looking for other qualities character traits for building rapport with customers and coworkers interpersonal and communication skills that will help leaders steer teams effectively you'll be able to stand out in advance faster in your career if you
00:34
have these traits and skills in this video we'll share what some of these traits and skills are and show you how to use them in your interactions with customers subordinates supervisors and co-workers these tips have been taken from training programs in the Singapore workforce skills qualifications for leadership and people management or LPM wsq that's not all we'll also give you some pointers on how you can manage your own development if you're able to build
01:07
positive relationships with your customers they'll keep coming back however despite your best efforts things can sometimes go wrong can you still maintain rapport with unhappy customers yes you can the key is in how you communicate with them here are some ways to make your customer feel better the first way is to reiterate his views to show that you understand for example you can say you're right we didn't deliver the samples last week follow up
01:38
with something like this I'll make a call now to have them delivered today the second way is to let him tell you what he needs before suggesting a solution for example you can say I have another idea to help you get the samples by tomorrow for the third method present the pros and cons for example you can say that's right if you receive the samples tomorrow you can meet the deadline but if you could give us one more day it will make a big difference to the sample quality and it won't
02:09
affect the timeline too much if you're able to two unhappy customers well you'll be able to continue your relationships with them if you want to get the best results from your subordinates you need to be assertive assertiveness is not about bulldozing your way through while disregarding people's feelings how then can you express your views honestly and yet be respectful explain to your team members why you need them to do certain things and how they would help the organization be open to other people's
02:40
suggestions and always accept responsibility for your decisions otherwise how will your subordinates believe in what you say it's important for you to build rapport with your supervisor one way is to know how he prefers to process information for example if your supervisor is a visual person you can use graphs pictures and videos to help him visualize your message for an auditory supervisor let him hear your message through face-to-face meetings and phone calls
03:11
and if your supervisor is a feeling person get your message across through experiences such as site visits and product testing if you're able to influence your co-workers you can help your project team reach desired outcomes and manage changes you may use one or a combination of these four push and pull influencing styles one push style is to use logic points out the loopholes of an argument and then offer a counterproposal another push style is carrot and stick
03:42
show your co-workers the reward they'll get it they comply and highlight the potential threats if they don't on the other side of the coin are the pull styles the consultative style is suitable if your team members are committed and capable of offering ideas and if you're working with senior and independent people you can move them using the big picture such as values mission and life goals employers value employees who are able to grow personally and professionally these employees are able to take on
04:14
greater responsibilities and challenges therefore it's important to manage your self-development well you begin by identifying your career goals then embark on continuing education and training to help you build on your strengths minimize your weaknesses and reach your goals to get the skills you need to stay employable get the job you want and progress in your career you should consider the Singapore workforce skills qualifications system or WSQ wsq
04:46
courses are practical wsq frameworks are co-developed by wda and its industry partners from over 30 sectors this means you gain skillsets that employers truly want the courses are accessible they're easily available at more than 450 CET centres and training providers island-wide they are affordable Singaporeans can get subsidies of up to 95% of course fees they're also flexible you can take up bite-sized modules to suit your needs and schedule it's often
05:19
said that character traits and interpersonal and communication skills will determine how far you'll advance in your career if you aspire to grow into a holistic leader find out more about leadership and people management wsq training programs at WWDC o ve SG / L p.m. underscore wsq if you want to upgrade your industry specific skills be sure to check out other wsq frameworks
05:48
log on to www.mptv.org/outdoorwisconsin

DOWNLOAD SUBTITLES: